Guitarist Guild

General Category => General Discussion => Topic started by: Hinfrance on May 02, 2014, 12:22:49 PM

Title: What made you feel good today?
Post by: Hinfrance on May 02, 2014, 12:22:49 PM
Thomann. Thomann (http://www.thomann.de/gb/index.html), as you probably already know, is the German online music store where I get most of my music software and equipment.

They give a 3 year warranty. But, as I am sure you will also know, online stores can be a pain to deal with when something goes wrong.

Not Thomann. I have a pair of studio grade headphones, but unfortunately the connecting cable has developed a fault. Yesterday I sent a repair request. They usually email a prepaid return label, but this morning they got in touch and said they were just going to sent a replacement. All I had to do was keep the broken 'phones for 60 days, in case they want to examine the fault (they probably won't), then do what I want with them.

Oh, and by the time I had finished typing this they had already sent a shipping confirmation.

Customer service is alive and well, at least in small pockets.  :tup:

Title: Re: What made you feel good today?
Post by: Scarebear on May 02, 2014, 12:58:39 PM
That's good service and in today's day and age, makes perfect business sense. You've already created some excellent free promotion for them. Win win :)
Title: Re: What made you feel good today?
Post by: Mick on May 06, 2014, 09:14:24 PM
Well just signed up as a Thomann partner, hence the new badge


(https://www.thomann.de/bilder/linkpartn1.gif)
 (https://www.thomann.de/index.html?partner_id=53375&page=gb/index.html)

:tup:
Title: Re: What made you feel good today?
Post by: Hinfrance on May 07, 2014, 06:48:10 AM
Well just signed up as a Thomann partner, hence the new badge 


(https://guitaristguild.com/proxy.php?request=http%3A%2F%2Fwww.thomann.de%2Fbilder%2Flinkpartn1.gif&hash=023610d289b3ffbf17f2383e01f1f835)
 (http://www.thomann.de/index.html?partner_id=53375&page=gb/index.html) 

:tup:

Excellent!

WMMFGT - Eurovision!

Yeah, it's Eurovision week again - I just love it. Big, mad, spectacular, weird, sometimes formulaic, often hilarious. Looking forward to Saturday evening :tup:
Title: Re: What made you feel good today?
Post by: poisonwell7 on June 18, 2014, 07:37:41 PM

Well just signed up as a Thomann partner, hence the new badge


(https://guitaristguild.com/proxy.php?request=http%3A%2F%2Fwww.thomann.de%2Fbilder%2Flinkpartn1.gif&hash=023610d289b3ffbf17f2383e01f1f835)
 (http://www.thomann.de/index.html?partner_id=53375&page=gb/index.html)

:tup:

 :)
Title: Re: What made you feel good today?
Post by: Hinfrance on August 28, 2014, 07:53:33 AM
Yesterday was interesting. As you may have seen in other threads I am going to upgrade my Mustang 3 amplifier to a mark 2 to take advantage of the DI outs.

I went to my local music shop, Bergerac Music, on the off chance that they might have one, and they did. The really good news is that in order to stay in business they have adopted a pricing policy based on internet prices. So when I asked how much it was the answer was the same as the price on Thomann's site. Only this amp won't be thrown around by UPS before I get it, I support my local store, and I have someone to whine at if it goes wrong. Result. I'm going back this morning to pick it up :tup:
Title: Re: What made you feel good today?
Post by: Joom on August 30, 2014, 01:46:39 AM
Congrats, Hinfrance, hope it's working out for you...
Title: Re: What made you feel good today?
Post by: Hinfrance on August 30, 2014, 09:51:22 AM
Got the amp. First let me say I really liked the V1. Second, the V2 sounds even better. It has a more rounded tone, whereas the V1 could be a lilttle bit on the harsh side at times.

One of my favourite presets was missing from the set on the V2 so I used the Fuse software to recreate it in an unwanted slot on the V2. Fuse software is the icing on the cake with these amps.

I am now trying to decide whether to sell the V1 or sell the Roland D60. Lots of sleeping on it will have to be done. :-\
Title: Re: What made you feel good today?
Post by: Joom on August 30, 2014, 10:07:56 AM
Lots of sleeping on it will have to be done. :-\

:P :P

Isn't that always the case?  And then you usually end up wondering if you made the right decision.  That's why I have a house/garage/barn/shed full of crap, can't get rid of any of it... ;D
Title: Re: What made you feel good today?
Post by: Hinfrance on August 30, 2014, 12:50:02 PM
You're right. I may end up keeping everything. Rats.
Title: Re: What made you feel good today?
Post by: Hinfrance on April 30, 2015, 01:44:23 PM
Today I bought a Hohner B Bass V from a bloke in Spain on eBay. Got to wait for it to turn up . . . hopefully in one piece.

I absolutely love my two older Hohner basses - I have a Jack headless and a B Bass 4 string with a Steinberger snap off bridge, the latter in dire need of refretting due to decades of gigging. I have tried a number of lower priced 5 string basses in the past year or so, but none of them had the build quality or the depth of tone of the Hohners. The most disappointing was the ESP Ltd 5 string - good luthier work, but hopeless electronics.
Title: Re: What made you feel good today?
Post by: Mick on May 04, 2015, 09:23:26 AM
Today I bought a Hohner B Bass V from a bloke in Spain on eBay. Got to wait for it to turn up . . . hopefully in one piece.

I absolutely love my two older Hohner basses - I have a Jack headless and a B Bass 4 string with a Steinberger snap off bridge, the latter in dire need of refretting due to decades of gigging. I have tried a number of lower priced 5 string basses in the past year or so, but none of them had the build quality or the depth of tone of the Hohners. The most disappointing was the ESP Ltd 5 string - good luthier work, but hopeless electronics.

Another Bass Howard,  8)  hope it arrives safely, let us know how it goes.  :tup:
Title: Re: What made you feel good today?
Post by: Hinfrance on May 08, 2015, 10:35:42 AM
Looks like I'll be waiting a while longer. May is a month of bank holiday after bank holiday in France and Spain (where the guitar is coming from). 8 days after the seller paid for shipping the bass has only reached the second UPS depot in Spain . . .
Title: Re: What made you feel good today?
Post by: Mick on May 09, 2015, 06:21:00 PM
Looks like I'll be waiting a while longer. May is a month of bank holiday after bank holiday in France and Spain (where the guitar is coming from). 8 days after the seller paid for shipping the bass has only reached the second UPS depot in Spain . . .

Wish I had bank holidays like that, lol..  Hopefully it'll turn up and surprise you.  :tup:
Title: Re: What made you feel good today?
Post by: Hinfrance on May 10, 2015, 09:53:51 AM
According to the tracking it's still in bl**dy Spain.  >:(
Title: Re: What made you feel good today?
Post by: Mick on May 10, 2015, 10:04:44 AM
Bummer, so it's not going to arrive any time soon then.  Ah well, it'll give you something to look forward to at least.  ;)
Title: Re: What made you feel good today?
Post by: Hinfrance on May 12, 2015, 11:24:58 AM
It's arrived!

It's lovely. Did I mention I really like Hohner basses ?  ;D

Looks like it's hardly been played. Has that wonderful deep and bright but not trebly tone that floats my boat.
Title: Re: What made you feel good today?
Post by: Hinfrance on May 15, 2015, 02:24:41 PM
I have had my Hohner B Bass V for a few days now, and spent a few hours playing it.

The local music emporium didn't have any 5 string bass sets, so I am sticking with the old strings that were on it until my next Thomann order. Doesn't seem to stop it sounding good though.

I actually had to RAISE the action to get it to match my other Hohners, and I like the action at the dusty end quite low.

The quality of the instrument is easy to see even at a casual glance, but as an example of attention to detail the back plate, which has to be removed to access the battery, is secured by 5 screws that locate into brass captive star nuts - not into bare wood.

The dink in the headstock disclosed by the seller is much less evident than it was in the pictures, and so I shall not touch it.

If any of you are bass players out there, try to get hold of one of these classics while you can. I really cannot fathom why Hohner stopped making their basses.
Title: Re: What made you feel good today?
Post by: SoundSimon on May 15, 2015, 03:24:57 PM
Finding this online store for buying guitar strings made me feel really good today. ood today.  :D
https://www.soundbasemegastore.com/instruments/guitars/guitar-accessories/guitar-strings/
Title: Re: What made you feel good today?
Post by: Mick on May 15, 2015, 05:35:31 PM
Finding this online store for buying guitar strings made me feel really good today. ood today.  :D
https://www.soundbasemegastore.com/instruments/guitars/guitar-accessories/guitar-strings/

Simon, welcome to Guitarist Guild. Why don't you post a bit about the sound base megastore in the company shout outs board, you can find it here  https://guitaristguild.com/index.php/board,37.0.html  Then you can keep us updated with any offers, or promotions you have on the go.  ;)
Title: Re: What made you feel good today?
Post by: Hinfrance on November 22, 2018, 07:53:45 PM
OK, I know it's rude to brag, but I have just completed my new, and
probably last ever bass rig.I bought two 4x10 Kustom cabs and a second hand Ampeg Portaflex 500. Oh my, but it sounds good! Just waiting for Santa to bring me a new Boss multi effects pedal to replace my old Digitech (which is still mostly running well, with the occasional glitch). Then roll on Worfstock 2019.
Title: Re: What made you feel good today?
Post by: Mick on November 24, 2018, 11:35:42 AM
Howard, congrats on the new gear, hope it works well for you, and we love hearing about new gear purchases. Reviews welcome as always.   ;)

Look forward to seeing the videos from Worfstock 2019 please post em up.  :tup:
Title: Re: What made you feel good today?
Post by: Hinfrance on November 26, 2018, 10:43:41 AM
I'll see what I can do about some reviews Mick. Might have to wait a bit . . .
Title: Re: What made you feel good today?
Post by: Joom on November 26, 2018, 03:43:31 PM
Congrats, H, and hoping Santa comes through for you.  As Mick said, look forward to hearing more about it...
Title: Re: What made you feel good today?
Post by: Hinfrance on January 08, 2019, 12:55:12 PM
I've been shopping again . . I bought a Jackson Dinky just before Christmas. It was, not to put too fine a point on it, rubbish. Really poorly made and sounded absolutely rank.

So I sent it back, sold a classic 90s drum machine and bought a Schecter Banshee in trans black. Arrived yesterday - absolutely lovely until about 10:30 this morning when the strap on my bass caught its stand as I lifted it off and twisted it sideways, just overbalancing the stand with the Schecter on it: Schecter went sideways onto the concrete floor of my basement . . .

Luckily nothing serious broke, but the lower wing of the body has a centimetre long wound where the varnish has been broken off of the binding and part of the top gloss is missing too.

Bugger!
Title: Re: What made you feel good today?
Post by: Joom on January 09, 2019, 12:13:27 PM
Sounds like one of my days, H.  Hopefully the wound doesn't hinder the use of the Schecter...
Title: Re: What made you feel good today?
Post by: Hinfrance on January 09, 2019, 01:30:28 PM
It plays fine, it's just a bit not immaculate any more. I'm feeling better about it today. I do, after all, have chips and dinks on all of my basses apart from the relatively new Ibanez.
Title: Re: What made you feel good today?
Post by: Joom on January 09, 2019, 05:31:44 PM
It plays fine

Cool.  And yeah, I would guess we all have a tendency to occasionally drop/bump/scratch our instruments over the years...
Title: Re: What made you feel good today?
Post by: Hinfrance on June 08, 2019, 12:01:17 PM
Some of you may recall that I have a broken Prophesy, and I was having no luck trying to find a replacement for the broken push/pull pot. In the end I went to Gibson's support page and sent them an email, asking simply where I might be able to get a new pot. I had a holding reply a day later asking for some time to answer the question. That was bout two weeks ago. What with being busy and having no DSL for most of the intervening time due to our land line having snapped somewhere between us and the local router, I hadn't given it any further thought.

Yesterday evening, however, still without hearing any more from Gibson's support team, I got an email from DHL telling me that Gibson were sending me a parcel - I'm hoping that it is a new pot - I'll keep you posted :)
Title: Re: What made you feel good today?
Post by: Mick on June 08, 2019, 12:14:17 PM
H, nice one.  Yes hopefully it's a replacement pot.  Did you get it under their warranty?

Maybe they're sending you a new Gibson.  :idea:

Title: Re: What made you feel good today?
Post by: Hinfrance on June 08, 2019, 12:19:57 PM
H, nice one.  Yes hopefully it's a replacement pot.  Did you get it under their warranty?

Maybe they're sending you a new Gibson.  :idea:

A new Gibson you say . . that would be a strange and wonderful thing to behold.

Changing the pot if it is a new plug-in one will only take couple of minutes, and warranty, not likely, I bought it in July 2014.  :legit:

Ooh, and I lied, it's not DHL, it's TNT.  :doh:
Title: Re: What made you feel good today?
Post by: Mick on June 08, 2019, 12:26:42 PM
lol..  Yes wouldn't mind a Gibson myself either. 

So I'm guessing "Epiphone Limited Lifetime warranty" doesn't cover the bits that break, moving parts and all that.  http://www.epiphone.com/Products/Les-Paul/Prophecy-Les-Paul-Custom-Plus-GX.aspx

http://www.epiphone.com/Products/Electrics/Les-Paul/Prophecy-Les-Paul-Custom-Plus-GX/Warranty.aspx
Title: Re: What made you feel good today?
Post by: Hinfrance on June 08, 2019, 12:49:17 PM
Interesting Mick - maybe that's what's happening, a warranty replacement. I hadn't even considered that possibility  ;)
Title: Re: What made you feel good today?
Post by: Joom on June 08, 2019, 01:02:37 PM
Sounds like you might be in luck, H.  Be interesting to see what it actually is...
Title: Re: What made you feel good today?
Post by: Mick on June 08, 2019, 01:03:50 PM
Well if that is what's happening, then fair play to Gibson.  ;)
Title: Re: What made you feel good today?
Post by: Hinfrance on June 13, 2019, 03:06:09 PM
The package arrived. Replacement pot inside.

Three quick bits of soldering later and the Prophesy is back to full operational status.

Three cheers for Gibson.  :tup: