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Author Topic: So updating firmware killed your amp  (Read 4487 times)

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Offline Mick

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So updating firmware killed your amp
« on: November 23, 2016, 06:30:12 PM »
Just curious after reading several posts regarding the Blackstar ID Core series amps dying after updating the firmware. I was wondering what support you got from Blackstar when or if this happened to you.

Did you get any help, or just accept the fact and put it down to experience. If you got any help. was your amp out of the warranty period?  To be honest it worries me each time they release a new version of insider and firmware, and IMO, it shouldn't.

Your thoughts please.

Some of the many posts I found regarding this problem.

https://www.blackstaramps.com/forum/viewtopic.php?f=55&t=6199
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5845
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5903
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5754
https://www.blackstaramps.com/forum/viewtopic.php?f=52&t=5194
http://www.blackstaramps.com/forum/viewtopic.php?t=5754&p=28304


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Offline Hinfrance

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Re: So updating firmware killed your amp
« Reply #1 on: November 24, 2016, 09:02:07 AM »
That sounds grim Mick - have you had some firmware brick one of your amps?

And to think I was considering buying one . . .

Offline Mick

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Re: So updating firmware killed your amp
« Reply #2 on: November 24, 2016, 06:40:24 PM »
That sounds grim Mick - have you had some firmware brick one of your amps?

And to think I was considering buying one . . .

Howard, I haven't had the problem with my ID:Core 40, I've updated the firmware a couple of times so far.  But it worries me every time they bring out a new version of the insider software, as it usually comes bundle with a new firmware and prompts you to install it.  I haven't installed the last one because I feel like it's tempting fate.   That why I'm curious as to what happens support wise if this happens, especially when your amp is a couple of years old or more and out of the warranty period.

I wouldn't be happy if it bricked mine tbh.  Other than the worries, it's a fantastic little amp, great fun actually.
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Offline wly4561

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Re: So updating firmware killed your amp
« Reply #3 on: October 15, 2019, 07:44:21 AM »
Just curious after reading several posts regarding the Blackstar ID Core series amps dying after updating the firmware. I was wondering what support you got from Blackstar when or if this happened to you.

Did you get any help, or just accept the fact and put it down to experience. If you got any help. was your amp out of the warranty period?  To be honest it worries me each time they release a new version of insider and firmware, and IMO, it shouldn't.

Your thoughts please.

Some of the many posts I found regarding this problem.

https://www.blackstaramps.com/forum/viewtopic.php?f=55&t=6199
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5845
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5903
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5754
https://www.blackstaramps.com/forum/viewtopic.php?f=52&t=5194
http://www.blackstaramps.com/forum/viewtopic.php?t=5754&p=28304

Hi, Mick. I am Ricky from China. It's really great to see you here.

all the things began with insider. I messed up my blackstar idcore 40 yesterday :o

I thought it would be really easy to update the firmware cos I did this kind of things a lot time. but this time things went different.

then my amp is dead.....

Youtube and Google are banned in China, I can only use microsoft being search engine, just try my best to find some info. then I found you.

I am looking forword to your reply, to see if there are anything I can do to relight my amp. thanks a lot.

PS: I want to PM you first, but I just can't answer this question:Type of guitar pickup. Complete the word. Hum?  humbucker? humbucking? English is my second language, so those questions are not easy for me.

Offline Mick

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Re: So updating firmware killed your amp
« Reply #4 on: October 15, 2019, 07:55:00 AM »
Hi.  Is you amp a version 1? or version2?

I made a mistake on the verification questions, thanks for reminding me.  I've just fixed it.

I'll PM you with the correct answer if it still doesn't work.
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Offline wly4561

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Re: So updating firmware killed your amp
« Reply #5 on: October 16, 2019, 01:52:03 AM »
haha, it sounds like my English is not so bad:)

my amp is V1, so is there anything I can do?

I also found this topic:  https://www.ssguitar.com/index.php?topic=4070.15

it seems I need to refresh a chipset?

In the beginning, I searched Baidu, which is the most pop search engine in China. the point is I can't find anything related to this issiue, just like this kind of thing doesn't exsist. then I post a topic on China's biggest guitar forum, to remind other users to be carefull in updating blackstar amps.
« Last Edit: October 16, 2019, 01:57:41 AM by wly4561 »

Offline Mick

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Re: So updating firmware killed your amp
« Reply #6 on: October 16, 2019, 05:45:17 AM »
Hi Ricky. 

I asked what version you have, only so I can search google for a solution for you.  I don't have an answer to it myself unfortunately.  I will have a look around tonight and see if I can find something..
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Offline wly4561

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Re: So updating firmware killed your amp
« Reply #7 on: October 16, 2019, 06:33:28 AM »
it's very kind of you, thanks a lot!
I should have mentioned my amp version in the first place:)
version 1 has been ceased for a long time maybe, so I am not sure if it can be fixed, I wish.

Offline Mick

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Re: So updating firmware killed your amp
« Reply #8 on: October 16, 2019, 06:44:27 AM »
it's very kind of you, thanks a lot!
I should have mentioned my amp version in the first place:)
version 1 has been ceased for a long time maybe, so I am not sure if it can be fixed, I wish.

Your version is the same as mine, I also have the ID: Core 40, but have the latest firmware installed as far as I'm aware.
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Offline Mick

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Re: So updating firmware killed your amp
« Reply #9 on: October 16, 2019, 06:51:44 AM »
Ricky, have you spoken to your local Blackstar Technical support.  Might be worth a try.

Customer Service / Technical Support

: +86-20 84889499

: andy_huang@digime.cc
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Offline wly4561

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Re: So updating firmware killed your amp
« Reply #10 on: October 17, 2019, 01:52:52 AM »
Ricky, have you spoken to your local Blackstar Technical support.  Might be worth a try.

Customer Service / Technical Support

: +86-20 84889499

: andy_huang@digime.cc

Thanks, this is the distributor of blackstar in China. I will have a try. the most concerned issue is the cost.

 

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