So updating firmware killed your amp

[Mick]

Just curious after reading several posts regarding the Blackstar ID Core series amps dying after updating the firmware. I was wondering what support you got from Blackstar when or if this happened to you.

Did you get any help, or just accept the fact and put it down to experience. If you got any help. was your amp out of the warranty period?  To be honest it worries me each time they release a new version of insider and firmware, and IMO, it shouldn't.

Your thoughts please.

Some of the many posts I found regarding this problem.

https://www.blackstaramps.com/forum/viewtopic.php?f=55&t=6199
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5845
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5903
https://www.blackstaramps.com/forum/viewtopic.php?f=2&t=5754
https://www.blackstaramps.com/forum/viewtopic.php?f=52&t=5194
http://www.blackstaramps.com/forum/viewtopic.php?t=5754&p=28304

[Hinfrance]

That sounds grim Mick - have you had some firmware brick one of your amps?

And to think I was considering buying one . . .

[Mick]

That sounds grim Mick - have you had some firmware brick one of your amps?

And to think I was considering buying one . . .

Howard, I haven't had the problem with my ID:Core 40, I've updated the firmware a couple of times so far.  But it worries me every time they bring out a new version of the insider software, as it usually comes bundle with a new firmware and prompts you to install it.  I haven't installed the last one because I feel like it's tempting fate.   That why I'm curious as to what happens support wise if this happens, especially when your amp is a couple of years old or more and out of the warranty period.

I wouldn't be happy if it bricked mine tbh.  Other than the worries, it's a fantastic little amp, great fun actually.