, as you probably already know, is the German online music store where I get most of my music software and equipment.
They give a 3 year warranty. But, as I am sure you will also know, online stores can be a pain to deal with when something goes wrong.
Not Thomann. I have a pair of studio grade headphones, but unfortunately the connecting cable has developed a fault. Yesterday I sent a repair request. They usually email a prepaid return label, but this morning they got in touch and said they were just going to sent a replacement. All I had to do was keep the broken 'phones for 60 days, in case they want to examine the fault (they probably won't), then do what I want with them.
Oh, and by the time I had finished typing this they had already sent a shipping confirmation.
Customer service is alive and well, at least in small pockets.